Shipping Policy

At The Pet Shoppe, we work with trusted fulfillment partners to deliver your order safely and efficiently.

Processing Time

Orders are processed within 1–3 business days after payment confirmation. During peak seasons or high-demand periods, processing times may be slightly extended.

Shipping Time

Estimated delivery time varies depending on destination and product availability. Most orders arrive within 7–15 business days after dispatch. In rare cases, delivery may take longer due to customs processing, carrier delays, or unforeseen logistical issues.

Tracking Information

Once your order has been shipped, tracking details will be provided via email where applicable.

Incorrect Address

Customers are responsible for providing accurate shipping information at checkout. Orders shipped to incorrect addresses provided by the customer cannot be refunded or replaced.

Customs & Duties

International orders may be subject to customs fees or import duties determined by the destination country. These charges are the responsibility of the customer.