Refund policy

Return & Replacement Policy

Because all items at The Pet Shoppe are custom printed and made to order just for you and your furry family, we cannot accept general returns or exchanges for buyer's remorse.

Damaged, Defective, or Misprinted Items:
If your order arrives damaged, defective, or with any print defect, we will gladly replace it at 100% no cost to you!

To request a replacement:
1. Email our support team within 30 days of delivery.
2. Include your Order Number and a clear photo showing the issue.
3. Once reviewed, we will rush a brand-new replacement straight to your door!