Shipping policy

Thank you for shopping at The Pet Shoppe! Here is everything you need to know about our production and shipping process.

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CUSTOM PRINT-ON-DEMAND PRODUCTION
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Each item is custom printed especially for you as soon as an order is placed. 

• Production / Processing Time: 2–5 business days
• Standard US Shipping Time: 3–6 business days
• Total Estimated Delivery: 5–10 business days from order date

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MULTIPLE PACKAGES & SEPARATE SHIPMENTS
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To ensure the highest quality, different items in our store (such as mugs, apparel, and bandanas) are crafted at specialized print facilities across the United States.

If you order multiple different items, they may ship in separate packages with their own individual tracking numbers at no extra charge to you. You will receive an email tracking update for each package as soon as it ships.

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ORDER TRACKING
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As soon as your order leaves our printing facility, you will receive an automatic email with your USPS/carrier tracking number. Please allow 24–48 hours for tracking details to update once scanned by the carrier.

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QUESTIONS & SUPPORT
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If your order hasn't arrived within 12 business days, or if you have any questions about tracking, please email us at hello@thepetshoppe.net with your order number and our support team will assist you right away.